Help Center

HOW TO SEARCH
5Star offers many ways to search and find the parts your looking for. Using the search box you can now:
Search by:
Part number
Part descriptions
Product technology⁄taxonomy (e.g. "resistor", "clock", etc.)
Part parameters (e.g. "5V 10%", etc.)
Filter search results by:
In Stock
RoHS (EU and China)
Supplier
Searching by Product Type
The Products page will allow you to choose from the wide range of product types 5Star has to offer. From here you can will drill down to the different technologies within those product types. This will take you to a list of parts we offer within that technology. You can then use our Advanced filtering options to get to the parts with your parametric requirements.
Searching by Supplier
Starting with the Manufacturers tab you can select a supplier and this will provide you with a list of product offerings from that supplier. You will also have links to valuable solution and applications information, special offers, services and tools and events and training all related to the Manufactures products. From the product offerings page you can link to specified technologies available from your chosen manufacturer. This will take you to a list of parts we offer within that technology. You can then use our Advanced filtering options to get to the parts with your parametric requirements.


HOW TO ORDER
SHow to Check Out

Once you’ve located the parts that you want to purchase,You can submit quotes directly to our sales teams or contact the Online Service Center at 86-755-84526465 or via email at sales@5starelec.com. .
NOTE: SOME PARTS ARE SOLD NON–CANCELABLE and NON–RETURNABLE (NC/NR). If any of the items you have selected to purchase are NC/NR, the terms and conditions will SPECIFICALLY indicate this.

 

Terms and Conditions
Please click to review 5Star’s Terms of Use
Please click to review 5Star’s Terms and Conditions of sale.

 

Minimum Orders
There is no minimum order for orders placed on 5starelec.com.

 

RoHS Information
When performing a part search on either site, users will be presented with RoHS compliance status pertaining to the European Union directives in a field labeled "EU RoHS", and a new, separate field for "China RoHS" will also be displayed. In addition, the site has been updated with new, easy-to-view icons to convey the various compliance states .

 

Non-Stocked Items
Product that is in stock can be purchased via credit card or a My5Star terms account. Customers with a My5Star terms account can also add product that is not currently in stock to their shopping cart.

 

Return Policy
Orders be returned within 30 days of the date we ship it to you. In order to receive a refund , the returned item(s) must be sent back with a return authorization obtained from 5Star’s Online Service Center (not from a local sales office) and must be in the same condition and inner packaging in which it was shipped to you. Our decision about its condition will be final. Return authorizations and instructions may be obtained by calling 86-755-84526465. We have no responsibility for any return sent to us without an authorization. If you don't return the products or notify us of any problem (such as damage or incorrect quantities or part numbers) within 30 days of the day we shipped you the products, you will be deemed to have accepted the products. For orders placed on your My5Star account, please contact your 5Star Sales Representative.

 

PAYMENT INFORMATION
PayPal™ and Money Gram

Customers can place orders via major T/T in advanced or Paypal or Money Gram. 5Star accepts payments for all major local credit cards. All payments are in US dollars (USD).

 

Terms/Line of Credit
Customers can also purchase via an existing terms account through your My5Star account. Customers who wish to establish a new terms account with 5Star can click here myaccount_registration to register or contact an 5Star sales representative at 86-755-84526465

 

Sales Tax
For credit card and PayPal orders, applicable sales tax will be added to your order before it is submitted based on your state's sales tax.
For Tax exempt credit card and PayPal customers: Please print out the tax exempt form. Please place your Order Confirmation Number on the form and fax it to 86-755-84526465.
Tax exempt status can only be applied by refund. If your tax certificate has previously been sent to the Online Service Center please reply to your e–mail order confirmation to alert us that your certificate is on file and we will refund your taxes.
For customers purchasing with their My5Star terms account, applicable sales tax will be added to your order unless 5Star has a valid tax exemption certificate on file. Please contact your 5Star sales representative if you have questions about your tax exemption information.

 

SHIPPING INFORMATION
Shipping Rates/Options
All orders are shipped via SFexpress, UPS, Fed Ex or DHL, Monday through Friday, and shipped complete with a manufacturer’s warranty.
Collect ship methods:
Please select collect from the shipping options. Then choose the carrier and service type from the “select your carrier” drop down menu. Enter your shipper account number in the account number box provided
Prepaid shipping Methods:
For prepaid shipping please select the service type required from the shipping options menu. Your shipment will be sent best way to achieve the service level requested in your area.
International Orders:
Please click here international-shipping to see our estimated freight amounts. The estimated International shipping charges based on our preferred carrier DHL will be charged to your credit card if no carrier (UPS, FedEx or DHL) account number is provided. The exact freight charges will be determined after your order has been processed and billed, taking into account the parcel weight, dimensions and final destination. The customer is responsible for all customs duties and taxes.


Handling Charges
Customers will pay the standard handling charges associated .
There is no handling charge for orders placed on 5starelec.com


CONTACT US
Need Tech Assistance?

For assistance with 5starelec.com, please contact the Online Service Center at 86-755-84526465 or via email at sales@5starelec.com. Please also visit our Contact us page.
Need Non-Tech Assistance?
If you would like to call your local sales office, please call 86-755-84526465, or search from our Office Locator. To find out more about 5Star please click here. Please also visit our Contact us page.

 

Send Us Your Comments
Please visit our Feedback page and send us your feedback.

 

ONLINE SERVICES
Customers who would like to purchase parts,You can submit quotes directly to your sales teams and get access to additional features such as advanced ship notifications , contact your sales team or the Online Service Center at 86-755-84526465 or at sales@5starelec.com

 

Privacy
5Star Technology Co., Ltd. including its subsidiaries and affiliates worldwide, understands your concerns regarding privacy and is committed to protecting it. 5Star conforms to the highest ethical standards on the Internet. Any information that you give us about yourself or that we collect is always held with the utmost caution and security, and that information will only be used in the ways described in our Privacy Policy. We do not sell your data. Please read our Privacy Policy to fully understand how we collect data, how we use that data, and how you can correct any inaccuracies in your information.

 

Security
We take every precaution to make sure that your online experience with 5Star is a safe one. We're committed to making sure that your data is secure. That's why whenever you place orders or access any sensitive data, such as your account information, we use a secure server which encrypts all information that you input before it is sent to us. This secure server software (known as Secure Sockets Layer or SSL) is the industry standard for secure commerce transactions and all of your personal information (including credit card number, name and address) is encrypted to guard against it being read by any third party. To further ensure that your data is kept safe, we've added the extra layer of protection with usernames and passwords. We make sure that when you're placing an order using an open line of credit, or accessing customer-sensitive data that you're required to enter your password and username as an extra precaution.
Please read 5Star's Privacy Policy for more information.